Contented Communications

Telling your story with passion and purpose

Well-crafted words have the power to spark interest, prompt action and change behaviour. 

I can help find the words to communicate your organisation’s purpose and build human connections to achieve impact.

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WHO AM I?

About me

I started Contented Communications to help purposeful organisations build human connection through their communications.

I started out in book publishing and have never lost my love of the written word. From there I floated in the dotcom bubble for a while before moving into communications. During my career, I’ve worked with charities, local government, NHS and other purposeful organisations to create and share compelling communications that gets the message across.

I work with talented and trusted creatives, including designers, web developers and photographers to help your organisation communicate more effectively with your audience.

I’m a member of the Chartered Institute of Public Relations and Charity Comms, with over 20 years’ experience in public and private sector communications.

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services

I can work with you to…

DISCOVER

what your customers, stakeholders and colleagues think of and want from your organisation

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DEVELOP

well-planned communications, aligned to your organisation’s purpose and strategic direction

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DELIVER

well-crafted, engaging communications to connect with your audience on the right channels

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Happy CLIENTS

Don’t just take our word for it

  • Susan is an experienced and talented communications professional who has worked with the team at Guy’s and St Thomas’ for many years.  From leading our award-winning patient information team to developing content for our children’s website, she always delivers high quality, well-crafted communications that meet the needs of our various audiences and enhance the reputation of the Trust. 

    Susan is highly organised, creative and a true professional, equally comfortable working with Board level or frontline staff to create effective campaigns and communications.  I have no hesitation in recommending her.
    Anita Knowles
    Director of Communications, Guy’s & St Thomas’ NHS Foundation Trust
  • Susan has all of the communications bases covered, from marketing and content strategy, through to digital, media and public relations. At the same time, Susan is a fantastic project manager. Always professional, positive and honest. A great communicator and a really enjoyable person to work with.
    Karolyn Andrews
    Head of Content, Transform Communications
  • Susan is a first-class communications professional with the ability to provide high level strategic plans but also deliver on media campaigns and innovative communications to support key messages.
    Susan can always be relied on to develop and deliver high quality communications to connect with the target audience. She is fantastic at getting to the crux of complex issues succinctly with the right pitch and tone of voice.

    Her work is of an extremely high quality and I would highly recommend her.
    Joanne Brandon
    Director of Communications, Arts, Health Charity and Engagement at Cardiff and Vale University Health Board
  • Susan is a great asset to any communications team. From campaign planning to public consultation events, from media work to stakeholder relations, she’s a skilled professional who brings a measured, strategic approach and builds strong relationships.
    Rebecca Chapman
    Director of Communications, Curo Housing Association

Contact Me

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